Customer Feedback System
More than ever before, organizations need to gain greater insight into their customers’ mind. They need to come up with innovative questions and help management understand customer sentiments, take proactive steps to improve the overall business experience.
From understanding your customer to anticipating their needs, Aurionpro’s Customer Feedback System can engage your customer at every touch point. It is a suite of customer intelligence platform that provides a dynamic set of real-time tools for gathering, tracking, and analyzing customer responses. Whether you have 10 locations or 10,000, we help you make each unit more profitable.
Multi-user accounts & multiple surveys
Create and manage multiple survey administrators to optimize utilization.
Encourage customer participation
Customer participation can be increased through lucky draws or free services, thereby increasing the effectiveness of the campaign.
Broadcast or narrowcast surveys
Broadcast or narrowcast surveys to all or specific outlets using Insight’s single point-and-click interface.
Flexible branding with digital signage
Create surveys with your specific branding requirements and play promotional videos during idle time.
Reports can be downloaded and analysed further in multiple formats like PDF, Excel sheets, PowerPoint etc.
Detailed enterprise-wide perspective of every survey with the ability to drill down to individual customer responses.
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