Customer Feedback System

More than ever before, organizations need to gain greater insight into their customers’ mind. They need to come up with innovative questions and help management understand customer sentiments, take proactive steps to improve the overall business experience.

From understanding your customer to anticipating their needs, Aurionpro’s Customer Feedback System can engage your customer at every touch point. It is a suite of customer intelligence platform that provides a dynamic set of real-time tools for gathering, tracking, and analyzing customer responses. Whether you have 10 locations or 10,000, we help you make each unit more profitable.

Features

multiple-users

Multi-user accounts & multiple surveys

Create and manage multiple survey administrators to optimize utilization.

encourage

Encourage customer participation

Customer participation can be increased through lucky draws or free services, thereby increasing the effectiveness of the campaign.

campaign

Broadcast or narrowcast surveys


Broadcast or narrowcast surveys to all or specific outlets using Insight’s single point-and-click interface.

digital-signage

Flexible branding with digital signage

Create surveys with your specific branding requirements and play promotional videos during idle time.

multiple-format

Extensive reporting

Reports can be downloaded and analysed further in multiple formats like PDF, Excel sheets, PowerPoint etc.

real-time-dashboard

Real-time dashboard

Detailed enterprise-wide perspective of every survey with the ability to drill down to individual customer responses.

benefits

Benefits

Increased

  • Customer satisfaction
  • Customer loyalty
  • Sales conversion

Reduce

  • Customer defection
  • Lost Sales

Improved

  • Products and Services
  • Processes and operations
  • Retail environment and infrastructure
  • Staff interactions

schedule

Schedule a Demo