Future perfect digital offerings for enhanced customer experience
Metrics & Awards
Award-Winning Innovation
∼ 80%
Cost reduction in print, postage and delivery
∼ 70%
Conversion from prospects to customer
∼ 50%
Reduction in TAT to resolve customer queries
∼ 40%
Increase in customer
loyalty
∼ 20%
Increase in cross-sell and up-sell
∼ 200+
Millions communications distributed monthly
Accreditions
Dun & Bradstreet
Premier Product for Customer Experience and Communication Management
Clients
Critical Ecosystem. Critical Trust.
Our technology underpins high-stakes ecosystems
Reimagining Customer Experience with Data-Led Communication
Create, manage, and optimize dynamic customer journeys through unified messaging, advanced analytics, and smart UX.
- Interact Suite
- Phygital Customer Experience
Interact Suite
Interact Suite is a digital customer communication platform that helps enterprises—especially in banking, insurance, and telecom—deliver personalized, interactive, and consistent communications across channels like email, web, and mobile.
Interact DX
A centralized, enterprise-grade CCM platform that creates and delivers communications from hybrid data sources to all digital touchpoints—email, web, SMS, WhatsApp, and more
Interact CX
A smart, no-code visual interface for creating responsive, device-agnostic communication templates that elevate digital engagement across stakeholders.
Interact AV
AI-powered platform for generating real-time, personalized audio-video messages—driving engagement through contextual, data-driven storytelling.
Interact DM
A martech engine for orchestrating digital campaigns, alerts, and personalized content via web, mobile, WhatsApp, and social media, powered by real-time analytics.
Analytics
Advanced behavioral and transactional analytics that convert raw data into strategic insight—enhancing decision-making, targeting, and business outcomes.
Cloud Strategy
The Cloud Strategy service from Interact Suite helps enterprises move their customer engagement platforms to the cloud in a structured way. It’s designed to reduce migration time, simplify integration, and accelerate digital transformation.
Phygital Customer Experience
Transform customer journeys through phygital innovation— blending physical and digital experiences. By integrating advanced self-service kiosks, queue management systems, and interactive digital signage, we empower businesses across retail, banking, hospitality, and other sectors to deliver faster, smarter, and more interactive service environments.
Customer Feedback Solutions
A real-time customer feedback platform that captures, tracks, and analyzes interactions to enhance service quality and CX strategy.
Digital Signage Solutions (Experia)
A secure, scalable platform for managing digital displays and signage with full control over layouts, playlists, and encrypted media delivery.
Self Service Kiosks
Customizable self-service kiosks for sectors like banking, telecom, and healthcare—designed to streamline transactions and enhance user experience.
Queue Management Solutions (OptiQ)
A dynamic queue and branch management system delivering real-time analytics and customer intelligence to optimize service flow and reduce wait times
The Future of Interact, Today
Industry updates, thought leadership, and deep dives into the ideas redefining performance.
News
