Queue Management Solutions
Enhance your brand entity with robust customer feedback system
Overview
The Digital Gateway Optimizing Customer Queues
OptiQ is a dynamic queue management solution with a full branch transformation engine that will help you stand out from the crowd. OptiQ, as a branch customer management system, combines real-time branch analytics with dynamic customer intelligence to deliver visibility, insight, and answers for simplifying customer flows and improving the customer journey and experience.
How it Helps
Delivering efficiency on a of powerful queuing engine
OptiQ solutions are tailor-made to optimize queueing operations across branches and establish an instant connection with the customer to seamlessly deliver personalized experiences. A proven Electronic Queuing System, not only does it generate efficiency and productivity but also helps introduce delightful customer experiences.
Queue Management Software
Q on Mobile
Virtual Queuing System providing customers with ticket queues on queue management system Mobile App. With mobile-based queue management software, customers can map their route even before they reach the branch by using mobile-based virtual ticketing. Customers can learn about the branch’s business hours, the number of customers in line ahead of them, and the projected wait time. Also, GPS integration enables customers to migrate to the nearest branch, saving time.
Q over Web
Sophisticated web-based online appointment booking module which helps in Digital Queuing. OptiQ’s online appointment booking module over the web makes queue management software accessible anywhere with ease. The module empowers customers to book an appointment on the website, generating a reference number and a ticket.
Queue Intelligence and analytics
Analytics helps determine the real state of customer experience and help determine whether your customers are happy or satisfied with their overall interaction with you. Finding what works, the root cause, and making decisions is crucial for generating a better customer experience. The data that brands collect through various contact points or communication channels is the answer to all of these queries. Valuable insights are generated from it in the form of real-time reports.
Queue Management System Within Branch
Q within Branch
Intelligent, advanced, and powerful Queuing Machine or token machine that initiates customer’s journey in the Retail Branch.
QptiQ is an electronic queuing system that empowers queue management with its modular architecture that provides unprecedented scalability to consolidate data from multiple locations. Customers and visitors can enter the line by producing a token using a variety of methods, including queuing systems or Token Machines, Web Ticketing, and a mobile app.
Product Line
Optiq product line
OPTIQ 171
Specifications
- 15/17 inch LCD touch screen
- Up to 15 Services
- Max users: 15
- Max no. of counters: Unlimited
- Calling process: Chime based or voice announcement in English language
- Nested services: Max 3 levels of parent service up to 15 child services
- Manual priority
- Multiple service selection
- Multilingual service selection
- Routing Algorithm: First in first out or as per customization
OPTIQ 151 Pedestal
Specifications
- 15/17 inch LCD touch screen
- Up to 15 Services
- Max users: 15
- Max no. of counters: Unlimited
- Calling process: Chime based or voice announcement in English language
- Nested services: Max 3 levels of parent service up to 15 child services
- Manual priority
- Multiple service selection
- Multilingual service selection
- Routing Algorithm: First in first out or as per customization
OPTIQ 151 Desktop
Specifications
- 15/17 inch LCD touch screen
- Up to 15 Services
- Max users: 15
- Max no. of counters: Unlimited
- Calling process: Chime based or voice announcement in English language
- Nested services: Max 3 levels of parent service up to 15 child services
- Manual priority
How it Helps
Why OptiQ ?
Managing traffic of a branch that has a daily footfall of 9000
Adopted by some of the world’s top banks, who are known for setting the highest customer service standards
World’s largest single customer installation of 7000 units and is still growing
Metrics & Awards
Award-Winning Innovation
18%
Increase in Sales
45%
Reduction in Service Time
72%
Increase in Productivity
81%
Reduction in Wait Time
100%
Increase in Customer Satisfaction
Explore Other Services
Digital Signage Solutions
A secure, scalable platform for managing digital displays and signage with full control over layouts, playlists, and encrypted media delivery.
Self Service Kiosks
Customizable self-service kiosks for sectors like banking, telecom, and healthcare—designed to streamline transactions and enhance user experience.
Customer Feedback Solutions
A real-time customer feedback platform that captures, tracks, and analyzes interactions to enhance service quality and CX strategy.