Facilitate Experience Innovation
Across The Branch
Overview
Manage Customers Efficiently To Improve The CSAT
Queuing within a branch with OptiQ helps improve productivity and fine-tune branch efficiency, by ensuring faster processes through advanced and intelligent queue management systems. It can be implemented across a wide range of industries such as retail, healthcare, banks, airports, government, and offices. The solution seamlessly maps the customer’s journey, right from the point when the customer enters your branch till the point they leave.
Product Video
Differentiating Features
Q-In Branch Process Flow
Make Your Business Place Digitally Ahead Of Competition
- Ticket Generation
- Waiting Area
- Quick Service Transaction
- Customer Service
- Feedback Panel
- Reports And Dashboards
Ticket Generation
The ticket dispensing kiosk is the initial stage in the customer path banking service at branches. The kiosk has industrial-quality hardware components and a modular design that complements your entire service. The touchscreen-equipped kiosk provides engaging screen layouts with multilingual screen flows and allows layered service.
Waiting Area For In Queue Members
After generating a ticket for his desired service, the consumer sits in the waiting room for his turn. Here, the digital signage solution (Experia) is linked to the queue management system (OptiQ).
KEY FEATURES
- The ticket display screen displays promotional videos along with details of waiting customers.
- Ticket display screen has a provision of generating the voice-based alarm for the customer and display current wait time statistics
- The promotional video plays in full screen if no tickets are in the queue
- Animated Widgets
Quick Service Transaction
Floor Jockey allows you to monetize consumer wait periods while also personalizing the selling experience. Customers can be engaged by on-demand product films on a multi-function retail tablet. This allows for the migration of quick service transactions such as statement printing and form downloads. It alleviates the burden on teller transactions.
KEY FEATURES
- The ticket display screen displays promotional videos along with details of waiting customers.
- Ticket display screen has a provision of generating the voice-based alarm for the customer and display current wait time statistics
- The promotional video plays in full screen if no tickets are in the queue
- Animated Widgets
Customer Service At Teller Counters
OptiQ’s Customer Service Module is a web-based interface for customer service. Tellers/staff can use our Customer Service Module to direct consumers to service counters based on pre-defined priorities or segmentation. It also gives teller/staff real-time views of clients waiting for numbers, wait times, and the sort of services needed.
KEY FEATURES
- Web-based interface for customer calls
- System’s routing algorithm enable FIFO or variable prioritization depending on customer profiles
- Supports variable prioritization
- System has the facility of categorizing the customers
- Supports shrink window feature to enable the teller to work simultaneously on the core banking system
Feedback Panel
Get rid of the guesswork when it comes to customer feedback. After the consumer has been served, they provide comments on their entire experience with Aurionpro’s Insight suite. It’s a consumer intelligence solution that gives you a dynamic collection of real-time tools for obtaining, tracking, and evaluating client feedback.
KEY FEATURES
- Create unlimited surveys from templates or custom designed survey questionnaires with user-defined weightages
- Capture survey responses in real-time
- Analyze survey responses using precise dashboards
Reports And Dashboards
Raise the performance standard for your branches and map your employees’ productivity with real-time information on numerous branch operations and extensive analysis via our many reports and dashboards.
KEY FEATURES
- A 360-degree view of service metrics, customers, and employee performance
- Monitor branch performance throughout a year or month-wise
- Identify distinctive patterns in the customer behavior
- Holistic view of counter staff and operational efficiency